Privacy policy

This Privacy Policy governs the manner in which Ripple Counselling (‘we’, ‘us’) collects, uses, maintains and discloses information collected from users (‘user’, ‘users’) of this website (‘website’, ‘site’). This privacy policy applies to this website and all products and services offered by us. We are registered with the ICO.


Personal identification information

We may collect personal identification information from users in a variety of ways, including, but not limited to, when users visit our site, register on the site, fill out a form, and in connection with other activities, services, features or resources we make available on our site. Users may be asked for, as appropriate, name, email address. Users may, however, visit our site anonymously. We will collect personal identification information from users only if they voluntarily submit such information to us. Users can always refuse to supply personally identification information, except that it may prevent them from engaging in certain site-related activities.

Non-personal identification information

We may collect non-personal identification information about users whenever they interact with our site. Non-personal identification information may include the browser name, the type of computer and technical information about users means of connection to our Site, such as the operating system and the Internet service providers utilised and other similar information.

Storage and correction of personal data

We will retain the personal data we hold concerning you for as long as it is current unless you send us notice that you no longer wish it to retain this data. We are obliged to supply you, on request, a copy of the personal data we hold about you. If you wish to exercise this right, please contact us.

Should you discover any inaccuracies in such personal information, please notify us as soon as possible. We will then correct our records, and notify any third parties to whom such personal information may have been transmitted in accordance with the paragraph ‘Sharing your personal information’.

Web browser cookies

Our site may use ‘cookies‘ to enhance the user-experience. A user’s web browser stores cookies on their hard drive for record-keeping purposes and sometimes to track information about them. A user may choose to set their web browser to refuse cookies, or to alert you when cookies are being sent. If cookies are refused, please note that some parts of the site may not function properly.

How we use collected information

Our site collects and uses user’s personal information for the following purposes:

To personalise user experience

We may use information in the aggregate to understand how our users as a group use the services and resources provided on our site.

To improve our Site

We continually strive to improve our site based on the information and feedback we receive from users.

To improve customer service

Your information helps us to more effectively respond to customer service requests and support needs.

To administer a content, promotion, survey or other Site feature

We may sometimes send users information about topics we think will be of interest to them – but only where users have agreed to receive this type of communication.

To send periodic emails

The email address that users provide to us via the site, will only be used to send them information and updates pertaining to their enquiry. If a user decides to opt-in to our mailing list, they will receive emails that may include company news, updates, related product or service information, etc. If at any time the user would like to unsubscribe from receiving future emails, we include unsubscribe instructions at the bottom of each email or the user may contact us via our website.

How we protect your information

We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorised access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our website.

Sharing your personal information

We will only use your personal data to help us provide our goods and services to you, and to bring you details of other goods and services which we believe might be of interest to you. You agree that we can use your personal data for such purposes unless you inform us otherwise. No personal information supplied by you will be transmitted outside our organisation, and we will not sell or otherwise provide your personal data to any third party without your consent unless required by law.

Third party websites

Users may find advertising or other content on our site that link to the sites and services of our partners, suppliers, advertisers, sponsors, licensors and other third parties. We do not control the content or links that appear on these sites and are not responsible for the practices employed by websites linked to or from our site. In addition, these sites or services, including their content and links, may be constantly changing. These sites and services may have their own privacy policies and customer service policies. Browsing and interaction on any other website, including websites which have a link to our site, is subject to that website’s own terms and policies.

Advertising

Advertisements appearing on our site may be delivered to users by advertising partners, who may set cookies. These cookies allow the advertiser’s server to recognise your computer each time they send you an online advertisement to compile non personal identification information about you or others who use your computer. This information allows advertiser’s networks to, among other things, deliver targeted advertisements that they believe will be of most interest to you. This privacy policy does not cover the use of cookies by advertisers.

Changes to this privacy policy

We have the discretion to update this privacy policy at any time. When we do, we will revise the updated date at the bottom of this page. We encourage users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect. You acknowledge and agree that it is your responsibility to review this privacy policy periodically and become aware of modifications.

Your acceptance of these terms

By using our site, you signify your acceptance of this policy. If you do not agree to this policy, please do not use our site. Your continued use of this website following the posting of changes to this policy will be deemed to be your acceptance of those changes.

Contacting us

If you have any questions about this privacy policy, the practices of this site, or your dealings with this site, please contact us using the methods available on our Contact page.

This policy was last updated on December 2020

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